Forum Chairperson, PUB Chief Executive Chew Men Leong with Session Chair...

Two-hundred global water leaders from 48 countries met at the Singapore International Water Week's Water Utilities Forum to discuss the challenges of the water sector and formulate solutions. According to the SIWW press release, the leaders during this two-day event — "Mapping Challenges & Solutions — identified three areas of concern for the water industry: governance and leadership, technological.. read more →

Speaking Up About Water Blog: Communication by water utilities via social media channels can favorably affect customer service and satisfaction.

Communication by water utilities via social media channels can favorably affect customer satisfaction, service and engagement. A infographic designed by Ambassador shows that 73% of top performing companies said that “customer service was one of the main reasons to engage in social media.” For comparison, a recent J.D. Power report on gas utility residential customer satisfaction provides clear.. read more →

I just saw the preview of Watermark, a film by award-winning documentary filmmaker Jennifer Baichwal and Edward Burtynsky, acclaimed environmental photographer. The film focuses on water, the most vital and compromised resource on this planet and takes viewers on an expedition that shows our relationship with water. The trailer, which presents highlights of how humanity has impacted water, features a story shot.. read more →

USAID Logo - Speaking Up About Water - Donna Vincent Roa

USAID recently published its five-year Water and Development Strategy that defines its approach to water programming. Described as the government’s first comprehensive strategy aimed at integrating water into all U.S. development funding and programs and a good first step, this 32-page document provides a framework for saving lives and advancing read more →

This was a first for me: a book jacket quote. It is an honor and privilege to be asked to review an author’s book and write a brief quote. You get to see the book before it hits the book store shelves and online booksellers. Now that I’ve done one, I am ready for my.. read more →

Speaking Up About Water: BlueTech Research - Dollar in Water - Water Pricing

There is a commonly held view among industry observers that “water is undervalued” and “water is underpriced.” Gloomy venture capitalists frequently cite the fact that “water is underpriced’ as having the effect of hindering innovation and adoption of new technologies in the water sector (… and incidentally of course the ability to make good returns.. read more →

I am proud to be a member of the Water Environment Federation and have been actively involved in the design and preparation of inaugural WEFTEC Innovation Showcase and Pavilion. Working with WEF, BlueTech Research and Imagine H2O, I was/am on the team that focused on showcasing water technology innovation, raising the profile of innovation in.. read more →

Water Tower - Speaking Up About Water - Donna Vincent Roa

The recently released Black & Veatch 2013 Strategic Directions in the U.S. Water Industry Report highlights the challenges impacting the water and wastewater industry and reports positive trends in water utilities’ efforts to reduce operating costs, implement energy efficiency, optimization and/or management programs, and an increasing interest in adopting formal asset management programs. The report, which is based on.. read more →